When the time comes to buying a new product, I have always felt that great customer support is key when making your decision.
Imagine the situation of being lumped with a $500 dent in your wallet (or purse) just because you don’t know how to get started. It wouldn’t make you feel particularly great would it? This type of situation can also apply to users, who are more familiar with your product and are considering a purchase.
Knowing that they have access to a basic level of support, with the option of upgrading to a something more tailored, gives them the confidence and final push they need to help them part with their hard earned money.
So what makes good customer support?
Receiving an answer to your question is a good start but its the personal touch that makes customers really appreciate your service. There is nothing better than creating a rapport with a customer and getting to know them on a more personal level. When a customer responds with “its great to hear from you again Neil” it really does make make the job worthwhile. (Receiving thank you chocolates is also a bonus) although my wife would probably tell me I don’t need them.
Our users are at the heart of LiveCode and we would not be here without them. I personally strive to ensure that I am consistently providing the best customer service possible and will always respond to every query I receive, no matter how big or small it may be. Whether it be someone starting out looking for some advice, to a pro support user with an intensive stack related question, our support channels are always there to be used and we will do our best to help. I like to encourage users to feel comfortable and confident to approach me, which I think is key to a successful Customer Service experience.
There are various avenues available for receiving support with LiveCode, with your first point of contact generally being support@runrev.com. Depending on your request, we will try to point you in the right direction and help you as much as possible. If you require more involved support (e.g. intense stack/scripting) then we will mention the various support packages that we have which will allow us to assist you. No matter how many questions you need to ask we will support you all the way until you find the resolution you need.
Along with this direct support path, we also have our more community based support in the form forums which can be found here: http://forums.runrev.com
The other Support systems we provide are also fantastic resources filled with second to none content, the additional links to these can be found at the end of this blog so please feel free to have a good look.
We have a very active and outstanding community who are always willing to share their wealth of knowledge. The Forums, Stackoverflow and Lists are also actively managed by the RunRev staff, which is fantastic as it allows them to input their vast amounts of knowledge regularly, therefore allowing support to be available on a more regular and faster pace.
I hope this has given you some insight into support RunRev and if you by chance require some LiveCode related help in the future, please do not be afraid to ask. (we don’t bite).
Link information: Stackoverflow LiveCode Use List
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