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A Day in the Frontline. How important is Customer Support?
When the time comes to buying a new product, I have always felt that great customer support is key when making your decision.
Imagine the situation of being lumped with a $500 dent in your wallet (or purse) just because you don't know how to get started. It wouldn’t make you feel particularly great would it? This type of situation can also apply to users, who are more familiar with your product...
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